.png)
REFUND POLICY
Refund and Adjustment Practices
If a guest receives the wrong item or if the meal or service does not meet expected standards such as a clear order error or a hygiene issue the establishment may offer a replacement, a partial refund, or a discount to address the inconvenience.
For pre-paid bookings, events, or large group reservations, refund terms are typically defined in the reservation or contract. This may include deposit forfeiture for late cancellations, or full refunds if cancellations occur within the allowed timeframe.
For take-away or online orders, refund eligibility is usually based on specific conditions, such as food not being prepared as described or an order not being delivered. Refunds are generally not offered for changes of mind.
Key Elements to Include in Your Policy
Define clear eligibility criteria for refunds, such as issues related to incorrect items or food not matching the description, and require that concerns be reported before leaving the premises.
Specify the timeframe for reporting issues, including whether concerns must be raised immediately with management.
Clarify whether compensation will be in the form of a full refund, a credit toward a future visit, or a replacement item or service.
Outline situations where refunds are not available, including for items consumed, changes of mind, or cancellations outside of the permitted window.
Include terms applicable to group bookings, private events, or special menus, such as non-refundable deposits within a specific period before the event.
State that the refund policy may change, and that the policy in effect at the time of booking will apply.
Suggested Short Sample Clause
“If you are not fully satisfied with your meal or service, please inform a member of management before leaving so we may address the issue. Refunds or credits are issued at the discretion of management. Refunds are not available for items consumed, changes of mind, or cancellations made without prior notice for group or private bookings.